EXCHANGE POLICY

Exchange Policy

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At Pair/ed, we are committed to ensuring you receive products that meet our quality standards. Please read our Exchange Policy carefully before making a purchase.

No Returns

We do not accept returns for refunds under any circumstances, except where required by applicable law.

All purchases made through Pair/ed are considered final. We encourage customers to review product descriptions and size guides carefully before placing an order.

Size Exchange Only

We offer one-time size exchanges only for eligible products.

To qualify for a size exchange:

  • The exchange request must be submitted within 10 days of the delivery date.

  • The requested size must be available in stock.

  • Exchanges are allowed only for a different size of the same product. Changes to a different product, color, or design are not permitted.

  • Each order is eligible for one exchange only.

Exchange Eligibility

To be approved, the product must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition.

  • Have all original tags attached.

  • Be returned in the original packaging wherever possible.

  • Be free from stains, odors, perfume, makeup marks, pet hair, alterations, or any signs of use.

  • Be free from damage, tears, scratches, or defects caused after delivery.

Products that do not meet these conditions will not be accepted for exchange and will be returned to the customer.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Products requested after 10 days from delivery.

  • Items without original tags.

  • Washed or worn products.

  • Products with stains, odors, makeup marks, or damage.

  • Customized or personalized products.

  • Gift cards and promotional items.

  • Clearance or final sale items (unless otherwise stated).

Quality Inspection

Every exchanged item undergoes a quality inspection upon receipt.

Pair/ed reserves the sole right to approve or reject an exchange request based on the product's condition and compliance with this policy. Our decision shall be final.

Damaged or Incorrect Orders

If you receive an incorrect product or an item that is damaged during transit, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

After verification, we will arrange a replacement or appropriate resolution.

Shipping for Exchanges

Customers may be responsible for exchange shipping charges unless the exchange is due to an incorrect or defective item shipped by Pair/ed.

Shipping charges paid during the original purchase are non-refundable.

Exchange Process

To request a size exchange:

  1. Contact our support team within 10 days of delivery.

  2. Share your order number and the size you wish to exchange for.

  3. Wait for exchange approval before shipping the product.

  4. Once the returned product passes our quality inspection, we will dispatch the replacement size.

Right to Refuse

Pair/ed reserves the right to refuse any exchange request if:

  • The product shows signs of wear or use.

  • Original tags are missing or removed.

  • The item has stains, odors, damage, or has been washed.

  • The request is made after the 10-day exchange window.

  • The requested size is unavailable.

Contact Us

For exchange requests or questions, please contact us:

Email: support@pair-ed.com

Thank you for shopping with Pair/ed.